FAQs
1. What is your return policy?
We offer a return policy on all products if there is any issue with the order upon delivery. Simply contact us, and we will assist you with the return process.
2. How long does it take to receive my order?
Since all our products are made to order, it typically takes 4 to 10 days to ship your order. We will keep you updated on the status and expected delivery time after you place your order.
3. How will I know about available designs and shipping times?
After placing an order, you will be redirected to our website, where we will inform you of the available designs and the estimated time for your product to be ready.
4. Do I need to pay in advance for my order?
Yes, all orders require advance payment. We accept payments via Credit Card, Easypaisa, JazzCash, or any other bank or payment method that suits you.
5. How are the products packaged?
All our products are shipped in well-packed, premium packaging to ensure they arrive safely and in perfect condition.
6. Can I open the package before accepting the delivery?
Yes, we allow customers to open and inspect their orders upon delivery to ensure everything meets your expectations.
7. Can I customize my order?
Yes! We offer full customization for suits. You can choose your preferred fabric, design, and color. Once you provide us with your measurements and design preferences, our professional tailors will create a suit tailored specifically for you.
8. Do you offer international shipping?
Currently, we are focused on delivering within PAKISTAN ONLY ,but we are working to expand our services to international customers soon.
9. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to monitor your order’s status through our website or the shipping provider’s site.
10. What payment methods do you accept?
We accept Credit Cards, Easypaisa, JazzCash, and bank transfers. Choose the payment method that is most convenient for you during checkout.
11. What happens if I receive the wrong product or size?
If you receive the wrong product or incorrect size, please contact us immediately. We will arrange for a replacement or refund depending on the issue.
12. Can I cancel or change my order after placing it?
Yes, you can cancel or modify your order within 24 hours of placing it. After this period, the production process will have started, and changes or cancellations may not be possible.
13. Do you offer discounts or promotions?
We occasionally run promotions and offer discounts on selected items. Stay updated by subscribing to our newsletter or following us on social media.
14. What should I do if I haven’t received my order after the estimated time?
If your order hasn’t arrived within the expected delivery window, please contact our support team, and we will investigate the delay for you.
